FREQUENTLY ASKED QUESTIONS

  • What is the Age Limit to Hire a Car

    The Age Limit that is Established by Our Insurance Company Ranges from Min 21 years of Age to Max 80 years of Age.

  • What are the Driver Licence Requirements for Car Hire

    You must hold a Full Valid Drivers Licence for 12 months to Hire a Car. A Learner or a provisional licence is not accepted.

    You must present a physical Drivers Licence.

  • What are the Requirements for INTERNATIONAL Drivers Licence

    If you do not have an Australian Drivers Licence. It is required to have an approved Translation Australian Approved International Permit to accompany your International Drivers Licence.

  • Can you add an additional driver

    ALL Rent a Car Port Douglas Vehicles are strictly not to be driven off-road/dirt roads. If Any of our vehicles are detected to have been off-road, you will lose your Insurance Excess

  • What is my Rental Agreement

    Rent a Car Port Douglas Rental Agreement details your personal information, payment method, vehicle information, rental dates and times, and vehicle acceptance. Upon signing, you are accepting the Terms and Conditions. Please read it carefully, as it is a legally binding document.

  • Will we be Charged Per Kilometre

    All Car Hires Include Unlimited Kilometres Unless Indicated at the time of booking in your rental agreement. All Car Hires Include Unlimited Kilometres Unless Indicated at the time of booking in your rental agreement.

  • Terms and Conditions

    Upon confirmation of your Reservation/Booking with us. We will email you a copy of Rent a Car Port Douglas Terms and Conditions. Please click here if you would like to view

  • Do you Hire Child/Baby Seat/Boosters

    Yes! We have Baby 0-4 years safety seats and Child 0-8years of age seat/Boosters. Due to availability, we Hire to our Little Young Travellers.

    For $10.00 per day/ per baby/child seat/booster

  • Is there a Cancellation Fee

    We realise your plans can change. If your reservation cancellation falls 48 hours before your reservation Pickup time and date, we will happily refund you in Full. If your reservation cancellation is under 24 hours before your Pickup time and date. There will be a $50.00 cancellation fee + a one day car hire rate according to your rental agreement.

    If you fail to cancel your reservation before your Pick Up time or are a No Show, Your Full Car Hire Amount will be Forfeited.

  • Can you Drive on Dirt Roads

    ALL Rent a Car Port Douglas Vehicles are strictly not to be driven off road/dirt roads. If Any of our vehicles are detected to have been off road you will loose your Insurance Excess

  • Can I return our Vehicle to a Drop Box within the Rental Agreement Hours

    Yes! Rent a Car Port Douglas has a Key Drop-Off Box that allows returns outside our Business Hours at our Pick Up and Drop Off Location on Warner Street.

  • Can I Reduce my excess

    Yes, with an additional fee, we offer a Reduced Excess.

  • What is your Fuel Policy

    All Rent a Car Port Douglas Car Hires at Pick Up are hired with a Full Tank of Fuel. You are expected to return the vehicle at Drop Off with a Full Tank.